FAQ

  1. What features does the Osento Neck & Shoulder Massager offer?

    • The Osento Massager provides deep-kneading massage, heat therapy, and adjustable intensity settings for customized relaxation and pain relief.

  2. Can the Osento Massager be used on other body parts?

    • Yes, the massager can be used on your neck, shoulders, back, legs, and even thighs to relieve muscle tension.

  3. Is the massager safe to use daily?

    • Yes, the Osento Massager is designed for daily use. We recommend 15-20 minute sessions for optimal results.

  4. Does the Osento Massager have an automatic shut-off feature?

    • Yes, the massager automatically shuts off after 15 minutes to prevent overheating and ensure safe usage.

  5. Is the massager portable and easy to use?

    • Yes, the Osento Massager is lightweight and comes with a user-friendly design, making it easy to use at home or on the go.

  6. How do I clean and maintain the Osento Massager?

    • The massager can be wiped down with a damp cloth. Avoid using harsh chemicals. Please refer to the user manual for detailed care instructions.

  7. What is the warranty on the Osento Massager?

    • The Osento Massager comes with a 1-year warranty that covers manufacturing defects.

  8. Can the heat function be turned off while using the massager?

    • Yes, you can choose to use the massager with or without the heat function, depending on your preference.

  9. Is the massager suitable for people of all ages?

    • While the Osento Massager is generally safe, we recommend consulting a doctor before use for children, the elderly, or individuals with specific medical conditions.

  1. How can I place an order for the Osento Massager?

    • Orders can be placed directly through our website by selecting your desired product and following the checkout process.

  2. What payment methods do you accept?

    • We accept major credit cards, PayPal, and other secure payment methods listed during checkout.

  3. Do you offer free shipping?

    • Yes, we offer free standard shipping within Singapore. Please check our website for details.

  4. How long will it take to receive my order?

    • Orders are typically processed within 1-2 business days, with delivery times depending on your location. Standard shipping usually takes 3-5 business days.

  5. Can I track my order?

    • Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's progress.